Return and Refund Policy

Real Pet Water, LLC. will gladly accept returns of damaged, unopened bottles only for a full refund, exchange, or credit.

All returns must be made within 14 days.

Please return all merchandise to:
Real Pet Water, LLC.
6175 S Sandhill Rd # 100
Las Vegas, NV 89120

Please include the following information to expedite your return:

Order Number:
Name:
Shipping Address:
Phone:
Email:
Credit Card Number:
Exp Date:
Reason for return:
Description of Items Returned:
Quantity of Items Returned:
Refund_____ Credit_____ Exchange_______

Thank you, and we apologize for any inconvenience.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Refunds are limited to UNUSED products returned within 14 days after shipment. A 20% re-stocking fee applies when a refund is requested. 80% of product cost is credited to the credit card used for the purchase. Shipping/handling charges are not refunded. No cash or check refunds for items charged on credit cards.

Order Cancellation/Modification, Replacement, Credit and Refunds Guidelines:

• Cancellation/Modification of Order: Please contact us by phone during business hours to change or cancel an order before the order ships. Real Pet Water will not be held responsible for delays in processing change/cancel requests that are submitted via e-mail. Please call us. If you cancel an order after funds are deposited to Real Pet Water, and before shipment, an order cancellation fee of up to 5% applies credit and debit card orders. After an order ships, Real Pet Water' return policies apply.
• Replacements: Replacements are shipped for non-receipt of merchandise after tracking efforts fail. Defective products (material/workmanship) are replaced without charge if defects are reported within 30 days of shipment.
• Damaged products. Refuse broken or smashed boxes upon delivery. Report immediately in transit or hidden damage via phone, e-mail or fax to Real Pet Water. Claims are accepted up to 10 days after receipt of products. Replacements will be sent promptly.
• Shortages or Misshipments: Real Pet Water and our suppliers do our best to fill orders accurately. Occasionally, an error is made. We apologize for shortages or misshipments. Check each box carefully upon arrival. Please contact us by phone, e-mail or fax immediately if there is an error. Claims are accepted up to 10 business days after items are received.
• A Credit memo equal to the product purchase price excluding shipping/handling charges is issued for eligible products returned within 30 days of shipment date. Credit memos are valid for 90 days for purchases from Real Pet Water. Differences in product costs are charged to credit cards.
• Products Eligible for Return for Credit or Refund must have all original packaging, parts, etc. in an unused "new" condition. Real Pet Water reserves the right to refuse credit or refund for items not eligible for return credit due to health, sanitary, or consumable component issues or for products returned that do not meet restockable criteria.
• Products received that are not restockable are returned at the customer's expense or discarded.